Email Meter Blog

Features & Updates

Business Hours for More Accurate Metrics

Drum roll please 🥁…. Business Hours are here!

We want to give you the most accurate metrics and that’s why we have come out with business hours. If you are using Email Meter to measure your email productivity for your corporate email, it only makes sense to take into account your specific hours of business when measuring your response times.

Set Up

To edit your business hours just go to your Settings, enable “Business Hours” and add your schedule. You can specify different working hours for each day by adding more rows using the “+”.

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Understanding how it works

Business Hours refer to the working hours of your company. When enabled, any emails that come in or are replied to outside of your working hours, will not be timed by Email Meter.

If you work 8-5, an email received at 1pm and answered at 9pm, will be counted as a 4 hour response time. If you receive an email outside of business hours, for example at 7am, and answer at 9pm, the response time is 9 hours.

Business hours is only available on Email Meter Premium. To upgrade, click here.