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Easily track your support
team’s email performance

Measure email response times, SLAs and agent performance in a single platform.
Get insights to help your team handle tons of emails while delivering a five-star service.

Email analytics dashboard, including metrics such as email volume, email response times and team productivity

DATA-DRIVEN SUPPORT TEAMS RELY ON EMAIL METER

Identify problem areas
and fix them right away

Do you know how long your customers wait for a reply? Reveal problems in your support process you didn’t know existed — and track your progress as you fix them.

Gain visibility with
in-depth analytics

Get detailed metrics and insights on all email activity to understand how your team is managing conversations with your customers. Use filters to see how many emails a specific client has sent — or analyze specific labels.

“With Email Meter we were able to see what our team needed to do to improve our response times and increase efficiency.”

Calli Grace

Fulfillment Merchant Manager

Ensure timely service
with SLA monitoring

Never leave an important client waiting again. Monitor SLAs easily from your dashboard, and analyze emails sent out of time to analyze the root cause. You can also share your team's SLA metrics with clients to build trust.

Measure agent productivity,
even inside delegated mailboxes

Measure individual agent performance with metrics such as workload, first response time or thread length.
Understand who your top performers are, and make sure the workload is distributed equally.

Get your email reports
right where you need them

Export your email reports to a CSV file to perform further analysis, or share it with stakeholders in your organization. You can also analyze email data directly from any Business Intelligence tool by connecting directly to BigQuery.

Boost your Support team’s productivity

Discover how data can help your support team be more efficient
without needing a data analysis degree.