Measure email response times, SLAs and agent performance in a single platform.
Get insights to help your team handle tons of emails while delivering a five-star service.
Do you know how long your customers wait for a reply? Reveal problems in your support process you didn’t know existed — and track your progress as you fix them.
Get detailed metrics and insights on all email activity to understand how your team is managing conversations with your customers. Use filters to see how many emails a specific client has sent — or analyze specific labels.
Never leave an important client waiting again. Monitor SLAs easily from your dashboard, and analyze emails sent out of time to analyze the root cause. You can also share your team's SLA metrics with clients to build trust.
Measure individual agent performance with metrics such as workload, first response time or thread length.
Understand who your top performers are, and make sure the workload is distributed equally.
Export your email reports to a CSV file to perform further analysis, or share it with stakeholders in your organization. You can also analyze email data directly from any Business Intelligence tool by connecting directly to BigQuery.
Discover how data can help your support team be more efficient
without needing a data analysis degree.
