# Email Meter

> All-in-one email analytics, now AI-powered. Email Meter gives teams visibility into their email activity and performance — response times, email volume, SLA compliance and AI-powered insights — for Gmail / Google Workspace and Microsoft 365, without ever storing message bodies or attachments.

Email Meter is an email analytics platform built for customer support, customer service and operations teams. It connects to Gmail / Google Workspace or Microsoft 365 and turns email metadata into clear dashboards and reports: response and resolution times, email volume by person, team or shared mailbox, SLA monitoring, and AI-powered features (sentiment analysis, email categorization, escalation detection, and a natural-language AI Chat). The platform is GDPR-ready and ISO 27001 certified, runs on Google Cloud, and offers 15+ integrations (HubSpot, Salesforce, Zendesk, BigQuery, Power BI and more).

## Product
- [Email Meter home](https://www.emailmeter.com/): Overview of the all-in-one, AI-powered email analytics platform for Gmail / Google Workspace and Microsoft 365.
- [Free plan](https://www.emailmeter.com/free): Free email analytics — get started with core reporting on your own inbox or team.
- [Plus plan](https://www.emailmeter.com/plus): Paid plan with advanced team analytics, response-time tracking, SLA monitoring and AI insights.
- [Custom Dashboard](https://www.emailmeter.com/custom-dashboard): Enterprise custom dashboards tailored to a team's specific email KPIs and reporting needs.
- [BigQuery integration](https://www.emailmeter.com/big-query-integration): Export Email Meter data to Google BigQuery for custom analysis and BI.
- [Security & privacy](https://www.emailmeter.com/safe): How Email Meter keeps data safe — encryption, GDPR-readiness, ISO 27001, SSO/SAML, and a metadata-only approach (no message bodies or attachments stored).

## Customer stories
- [Customer stories](https://www.emailmeter.com/customer-stories): Index of case studies from support, CS and operations teams using Email Meter.
- [Payday HCM](https://www.emailmeter.com/customer-story/payday-hcm): Reducing response times across their support mailboxes.
- [Entirety](https://www.emailmeter.com/customer-story/entirety): Making sure email SLAs are met every time.
- [Outreach](https://www.emailmeter.com/customer-story/outreach): Getting 360º visibility on their team's productivity.
- [Diversey](https://www.emailmeter.com/customer-story/diversey): Unlocking major insights with custom dashboards.
- [Alliance HCM](https://www.emailmeter.com/customer-story/alliance-hcm): Company-wide daily insights for better email management.
- [Marda Management](https://www.emailmeter.com/customer-story/marda-management): Growing without sacrificing client wait times.
- [Immobilière Pujol](https://www.emailmeter.com/customer-story/immobiliere-pujol): A French real-estate agency streamlines client onboarding.
- [Wild Goose Filling](https://www.emailmeter.com/customer-story/wild-goose-filling): Predicting staffing needs using email statistics.
- [Fujifilm](https://www.emailmeter.com/customer-story/fujifilm): Reducing email stress and burnout while maintaining productivity.
- [Avery Dennison](https://www.emailmeter.com/customer-story/avery-dennison): Improving customer experience by finding weak spots.
- [Ray White](https://www.emailmeter.com/customer-story/ray-white): Increasing team productivity with Email Meter.
- [ATL Contracts](https://www.emailmeter.com/customer-story/atl-contracts): Keeping remote-team productivity on track.

## Webinars
- [Webinars](https://www.emailmeter.com/blog/webinars/): Upcoming and on-demand webinars on email analytics, shared inboxes and team productivity.
- [Mid-year review: the AI email insights you've been missing](https://www.emailmeter.com/blog/webinar/mid-year-review-ai-email-insights/): Live workshop on using AI-powered email insights for a mid-year business review.
- [Why your shared inbox is harder to manage than it should be](https://www.emailmeter.com/blog/webinar/why-your-shared-inbox-is-harder-to-manage-than-it-should-be/): Webinar on the hidden challenges of managing a shared inbox and how to fix them.

## Blog
- [Email Meter blog](https://www.emailmeter.com/blog/): Guides and articles on email analytics, response times, customer support metrics, shared inbox management and team productivity.