Shared Mailbox Analyst

You may or may not have a background using email statistics, but you know exactly what you’re looking for: seeing individual performance within a shared (delegated) mailbox. Lack of visibility in a mailbox can cause huge problems for managers. Whether your delegated setup is for Support, Sales, or something else, knowing who is doing the work and who is struggling can make or break your operations.

Pain Points

Managers, we hear your complaints about the insane amount of issues you tackle when monitoring a shared mailbox.

Complicated labeling setups that are hard to keep organized and even harder to analyze.
Individual performance blindspots that leading to inequalities in workload.
Using Google Groups and mailing lists. These mailboxes were originally targeted at forums instead of businesses, and it’s almost impossible to get accurate analytics for them.

Next Steps

The best solution for your organization will give you the stats you need without changing your current setup. If delegated mailboxes are working for you, there’s no reason to waste your time and budget on a helpdesk or something similar.

Get started with an easy-to-use email statistics platform.
Use the delegated mailbox breakdown to determine where your problem areas are. Not enough sent emails? Response times too long?
Consult the data to make concrete goals and set SLAs, keeping your team on track and focused.

Get started with email statistics

Tell us about your specific needs and we’ll help you land on the best solution for your company.
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