You may or may not have a background using email statistics, but you know exactly what you’re looking for: seeing individual performance within a shared (delegated) mailbox. Lack of visibility in a mailbox can cause huge problems for managers. Whether your delegated setup is for Support, Sales, or something else, knowing who is doing the work and who is struggling can make or break your operations.
Managers, we hear your complaints about the insane amount of issues you tackle when monitoring a shared mailbox.
The best solution for your organization will give you the stats you need without changing your current setup. If delegated mailboxes are working for you, there’s no reason to waste your time and budget on a helpdesk or something similar.
