• Your Statistics Tool for Gmail

    Email Analytics for Gmail & G Suite

     

  • Email Statistics & Analytics

    Assess key metrics and understand your email habits

    Gmail analytics tool

    Automated reports on your email usage

    Sent to your Gmail inbox

    A comprehensive report is generated with statistics on how you use your Gmail or G Suite email account. You will automatically be notified with a link to your report via email whenever a new report is ready.

    Track email traffic and volume with Gmail Meter

    Visualize your overall email traffic

    Number of sent and received emails over time

    Email Meter provides histograms on cumulative sent and received emails, broken down by hour and weekday.

    Measure KPIs like average response time

    Track your average response time

    A major KPI for customer-facing teams

    In addition to your average response time, both your quickest response time and your average first response are also provided.

    Learn more about how you communicate through email

    Details on your most vital communications

    Get insights on your most emailed contacts

    Drill down to your statistics with specific individuals, see your response time for these contacts and the optimal time to expect a reply.

  • Featured In

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    Click below to generate your first report right now!

  • «Email Meter has been a very productive tool for us to quantify employee performance and assess communication trends. The team has been incredibly responsive to feedback as well as support requests, which isn't common this day and age so we really appreciate working with them!»

    John Gwin, Founding Partner @ The Auctus Group

  • Got Questions?

    What is Email Meter?

    Email Meter is a tool that pulls your email data every month and sends you a report with analytics and detailed statistics.

     

    Email Meter is developed and maintained by ShuttleCloud, a software platform that powers consumer email migration solutions for several large enterprises, including Google, Comcast, Yahoo and TWC. So have confidence in our knowledge and expertise as a trusted partner to some of the biggest technology companies in the industry.

    Are there any kinds of emails excluded from analysis?

    Yes! You are correct, our tool automatically excludes any emails that have been deleted or marked as Spam. This way, only the relevant data is analyzed!

    How are metrics calculated? Do you have access to my emails?

    Great questions! Email Meter only ever has access to the metadata found in your email headers - this is all we need to generate your reports. We access this information through Google supported APIs and all authorization protocols are managed by Google.

     

    In other words, we will never read, process or store the body of your emails.

    I have more questions!

    No problem at all, please feel free to email all other questions and inquiries to hello@emailmeter.com.

  • Ready to Get Started?

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1. 	Legal Agreement. These “Terms of Use” constitute a legal agreement (the “Agreement”) between ShuttleCloud Corp., a Delaware corporation (the “Company”), provider of Email Meter™, and the party accepting these terms as provided for below (the “Customer”). If the party entering this Agreement is doing so on behalf of his or her employer or another entity, such party represents that he or she has the authority to bind such entity to this Agreement and access the reports and analytics that are produced through use of the Product, in which case the term “Customer” includes and references such employer or entity. If the party entering into this Agreement does not have such authority or does not agree with these terms and conditions, he or she must not accept this Agreement and may not use the Product. PLEASE REVIEW THIS AGREEMENT CAREFULLY. BY CLICKING “Accept” BELOW, REGISTERING FOR, AND/OR USING THE PRODUCT IN ANY MANNER, CUSTOMER IS AGREEING TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT. Please contact us at ShuttleCloud Corp., Attn: Legal Department, 420 Eagleview Blvd, Exton, PA 19341, USA or by email to: hello@emailmeter.com if you have any questions about this Agreement.

2. 	Email Meter. Subject to Customer’s payment of the applicable fees and under the terms of and subject to the restrictions in this Agreement, the Company will provide to Customer the Email MeterTM statistics and analytics tool (the “Product”) purchased by Customer pursuant to an Order Form between Customer and the Company (an “Order Form”) for the term set forth in the Order Form. Customer may use and access the Product in connection with Customer’s compatible electronic mail account. Customer’s rights to use the Product are non-exclusive and non-transferable. The Company may from time to time modify the Product and add, change, or delete features of the Product in its sole discretion. Customer’s continued use of the Product after any such changes to the Product constitutes Customer’s acceptance of these changes. 

3. 	Customer Access and Acknowledgements. Depending upon the version of the Product selected by Customer, the Company may require domain-wide access to all email accounts in the domain, or to specific email accounts, registered by Company for use with the Product in order to process the metadata of such emails (including headers, but excluding the actual contents and attachments of such emails).  Customer acknowledges and agrees that it has all necessary rights, consents, and authority to use the Product with respect to all email accounts registered by Customer to be used with the Product, including, without limitation, the right to access all of the email information and resulting reports, analytics, and other metrics associated with such accounts.  When using the Product for an entire domain, Customer’s email service administrator, on behalf of Customer, acknowledges that he or she is allowed to do so, and is also allowed to access the Product and resulting information and the Product will have access to the email metadata of all accounts within the domain, unless the administrator takes further steps to limit the access to a subset of users. Company agrees that the email header information obtained by the Company hereunder will be used by the Company solely to the extent necessary to provide the Product to Customer.

Customer further acknowledges and agrees that Customer is solely responsible for: (a) all use of the Product by Customer and any other party utilizing Customer’s email account(s), with or without authorization; (b) maintaining the confidentiality of Customer’s email account(s) and password(s); and (c) ensuring that Customer’s use of the Product and Customer’s email account(s) complies with all applicable Federal, state, and local privacy and data security rules, regulations and laws. Customer further acknowledges and agrees that the Company has no control over and shall not be responsible for any changes by Customer’s email provider to the email application, including, without limitation, such changes which may affect the Product, and Customer shall indemnify and hold the Company harmless with respect to any losses, damages, or claims arising therefrom, pursuant to Section 14 below. 
	
4.	Free Trial. If Customer registers for a free trial, the Company will make the Product available to Customer on a trial basis free of charge until the earlier of (a) the end of the free trial period for which Customer registered to use the applicable Product, or (b) the start date of any purchased subscriptions ordered by Customer for the Product. Additional trial terms and conditions may appear on the trial registration web page. Any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding.

CUSTOMER DATA ON THE COMPANY’S SYSTEMS OR IN THE COMPANY’S POSSESSION OR CONTROL, CUSTOMER REPORTS, AND ANY CUSTOMIZATIONS MADE TO THE PRODUCT BY OR FOR CUSTOMER DURING THE FREE TRIAL MAY BE PERMANENTLY LOST OR DELETED AT THE END OF THE FREE TRIAL PERIOD UNLESS CUSTOMER PURCHASES THE SAME PRODUCT AS THOSE COVERED BY THE TRIAL OR PURCHASES AN UPGRADED PRODUCT BEFORE THE END OF THE TRIAL PERIOD. NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, DURING THE FREE TRIAL THE PRODUCT IS PROVIDED “AS-IS” WITHOUT ANY REPRESENTATIONS OR WARRANTIES.

5.	Fees. Customer shall pay the Company the applicable fees as set forth in an order form issued by the Company and accepted by Customer (an “Order Form”). Unless otherwise set forth on such Order Form, fees shall be payable within thirty (30) days after the date of Company’s invoice. In the event Customer fails to make payment of the applicable fees when due, the Company reserves the right to suspend access to the Product or terminate this Agreement and Customer’s right to use the Product. Customer will pay the Company interest at the rate of one percent (1%) per month or the maximum amount permitted by applicable law, whichever is less, on any undisputed amount not fully paid within ten (10) days of its due date until any such amount is fully paid. If Customer breaches its obligation to make timely payment as provided hereunder, Customer agrees to pay all of the Company’s costs of collection, including, without limitation, all court costs and attorneys’ fees. In the event Customer has obtained the Product without fees or expense, the foregoing provisions of this Section 5 shall not apply, and the Company shall have the right to suspend access to the Product or terminate this Agreement and Customer’s right to use the Product at any time and without liability to Customer. 

6.  	Customer’s Representations and Warranties. Customer represents and warrants to the Company that Customer (i) has full power and authority to enter into this Agreement, and if the party entering into this Agreement is doing so on behalf of an entity, such party has the full legal authority to bind such entity to this Agreement; (ii) will not violate any local, state, national or international law or regulation in connection with use of the Product, or otherwise use the Product in any way that is in furtherance of criminal, fraudulent, or other unlawful activity; (iii) will not interfere with or disrupt the Product; (v)  will not violate any codes of conduct, requirements, terms of use, policies or regulations related to the Product; (vi) will not interfere with or attempt to interfere with any other person’s use of the Product; and (vii) will not use the Product to send or otherwise make available any viruses, Trojan horses, worms, corrupted files, or any other similar software that may damage the operation of another’s computer or property. 

7.  	Company’s Representations and Limited Warranties. The Company represents and warrants to Customer that the Company: (i) has the full power and authority to enter into this Agreement; (ii) will not violate any local, state, national or international law or regulation in connection with the provision of the Product; and (iii) will provide the Product in accordance with this Agreement subject to the terms and conditions hereof.

8.	DISCLAIMERS. EXCEPT AS PROVIDED FOR IN SECTION 7 ABOVE, THE COMPANY MAKES NO OTHER REPRESENTATIONS OR WARRANTIES OF ANY KIND WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE; ALL SUCH REPRESENTATIONS AND WARRANTIES INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, ACCURACY, TIMELINESS, COMPLETENESS, TITLE AND NON-INFRINGEMENT, ARE HEREBY EXPRESSLY DISCLAIMED. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT ANY REPORTS, ANALYSIS, OR INFORMATION MADE ACCESSIBLE BY OR THROUGH THE PRODUCT, OR THAT USE OF THE PRODUCT OR ANY PORTION THEREOF WILL BE WITHOUT FAILURES, UNINTERRUPTED, OR ERROR-FREE, WILL BE ACCESSIBLE IN ANY PARTICULAR HARDWARE/SOFTWARE ENVIRONMENT, OR WILL MEET CUSTOMER’S REQUIREMENTS. THE PRODUCT IS NEITHER DESIGNED NOR INTENDED FOR HIGH-RISK ACTIVITIES.

Under no circumstances will the Company be held liable for any loss of Customer’s email, data, records, or other materials. Customer acknowledges that the Company has no control over the functioning of the Internet, G Suite, Gmail, or any other email provider, email service, or third-party applications used in connection with the Product, and the Company makes no representations or warranties of any kind regarding the performance of the Internet or any such third-party applications.

9. 	Customer’s Covenants. Customer acknowledges and agrees: (i) to comply with all applicable laws and regulations applicable to use of the Product including, but not limited to, laws and regulations regarding data collection and privacy; (ii) to the terms of the Company’s privacy policy, which is located at https://www.emailmeter.com/privacy-policy (the “Privacy Policy”) and is incorporated herein by reference (including any changes to such privacy policy made in accordance with its terms); (iii) to be solely responsible for Customer’s use of the Product; (iv) that the Product is strictly a tool to be used in conjunction with good and reasonable judgment by competent personnel; and (v) to comply with all relevant export laws and regulations, including, but not limited to, the U.S. Export Administration Regulations and Executive Orders (“Export Controls”); Customer warrants that it is not a person, company or destination restricted or prohibited by Export Controls. 

10. 	Intellectual Property. Customer agrees that the Company owns all intellectual property rights in and to the Product including but not limited to all software, scripts, programming and comparable materials used therein or related thereto (“Software”), trademarks, trade secrets, look and feel, structure, organization, design, algorithms, templates, data models, logic flow, text, graphics, logos, and screen displays, and any other proprietary rights associated therewith. Customer shall not copy, modify, reverse engineer, decompile or disassemble the Software, or otherwise attempt to reconstruct or discover the source code for the Software. Customer further agrees not to resell, lease, assign, distribute, time share or otherwise commercially exploit or make the Product available to any third party for such third party’s benefit. The Company reserves all rights in the Product not expressly granted to Customer hereunder. The Company shall have a royalty-free, worldwide, transferable, and perpetual license to use or incorporate into the Product any suggestions, ideas, enhancement requests, feedback, or other information provided by Customer relating to the Product.

11.	Technical Support Product. The Company may sell maintenance, technical, or other support for the Product or the Software pursuant to a separate agreement between the Customer and the Company. Except to the extent otherwise agreed by the Company in a separate written agreement with Customer, the Company expressly disclaims any obligation to provide updates, upgrades, bug fixes, patches or any similar service and Customer acknowledges that the Company has no express or implied obligation to do so and are not entering into this Agreement in reliance on any of the foregoing services. The Company may, from time to time, provide bug fixes for bugs or other; provided, however, in doing so the Company does not obligate itself to do so in future. 

12. 	Term and Termination. 
(A) Term. This Agreement will be effective as of the earlier of: (a) the date Customer accepts this Agreement, or (b) the date the Customer first accesses or uses the Product, and, unless sooner terminated as herein provided, will continue until the term set forth in all active Order Forms hereunder have expired or been terminated. 
(B) Termination for Convenience. The Company may discontinue providing the Product and terminate this Agreement at any time in its sole discretion and without notice to Customers receiving the free version of the Product. For Customers under a paid subscription, the Company will provide thirty (30) days’ prior notice of such termination and will refund Customer on a prorated basis for any fees prepaid by the Customer for the unused remainder of the term following the effective date of such termination. Customer may discontinue its use of the Product and terminate this Agreement at any time in its sole discretion by providing the Company with at least thirty (30) days’ prior written notice of its intent to so terminate. In the event of Customer’s termination for convenience, Customer will not be entitled to a refund of any fees paid and Customer agrees to pay the Company any unpaid fees covering the remainder of the term set forth in the applicable Order Form within thirty (30) days after the effective date of such termination.  
(C) Termination for Breach. Either party may terminate this Agreement (i) thirty (30) days after providing written notice to the other party of a material breach of its obligations under this Agreement if such breach remains uncured at the expiration of such 30-day period, or (ii) immediately upon written notice if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors. Any such termination shall relieve the parties of all rights, obligations and liabilities to the other except, in the case of termination by the Company for Customer’s breach, for the payment of fees due by Customer for the remainder of the term set forth in the applicable Order Form, and except as provided for in Sections 8, 9, 10 and 12 through 17, which Sections shall survive the termination of this Agreement. In no event will termination relieve Customer of its obligation to pay any fees payable to the Company for the period prior to the effective date of termination.

13. 	Confidentiality and Security. “Confidential Information” means any information or data that is disclosed by one party to the other party pursuant to this Agreement that is marked as confidential or that such party does not generally make available to the public. Confidential Information does not include information that the receiving party can show: (a) is or becomes publicly known or available without breach of this Agreement; (b) is received by a receiving party from a third party without breach of any obligation of confidentiality; or (c) was previously known by the receiving party as shown by its written records. A receiving party agrees: (a) to hold the disclosing party’s Confidential Information in confidence, and to protect the disclosing party’s Confidential Information in the same manner that it protects the confidentiality of its own similar confidential information (but in no event using less than reasonable care); and (b) except as expressly authorized by this Agreement, not to, directly or indirectly, use, disclose, copy, transfer or allow access to the disclosing party’s Confidential Information. Without limiting the foregoing, Customer shall disclose and allow access to the Product only for the purpose of supporting and augmenting Customer’s use of the Product. Notwithstanding the foregoing, a receiving party may disclose Confidential Information of the disclosing party as required by law, applicable regulatory authorities, or court order; in such event, such party shall use its best efforts to inform the other party prior to any such required disclosure.

14. 	Indemnification. Customer, at its expense, shall indemnify, defend and hold the Company and its officers, directors, owners, employees, and affiliates harmless from and against any and all liability, damages, injuries, losses, costs and expenses (including attorney’s fees) arising out of or relating to Customer’s use of the Product, including but not limited to liability, damages, injuries, losses, costs and expenses arising from any claims relating to Customer’s breach of any representations, warranties, or covenants in this Agreement.

15. 	Liability. IF CUSTOMER HAS PAID FEES FOR THE PRODUCT IN ACCORDANCE WITH SECTION 5 ABOVE, IN NO EVENT SHALL THE COMPANY’S LIABILITY TO CUSTOMER FOR DAMAGES RESULTING FROM ANY CLAIMS ARISING FROM OR RELATING TO THIS AGREEMENT AND/OR USE OF THE PRODUCT, WHETHER CAUSED BY FAILURE TO DELIVER, NONPERFORMANCE, DEFECTS, BREACH OF WARRANTY OR OTHERWISE, EXCEED THE FEES PAYABLE TO THE COMPANY UNDER THIS AGREEMENT, AND THE COMPANY SHALL NOT BE LIABLE TO CUSTOMER FOR ANY LOST PROFITS OR REVENUES, LOSS OF USE, LOSS OF DATA OR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS, LICENSES OR SERVICES OR SIMILAR ECONOMIC LOSS, OR FOR ANY PUNITIVE, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR SIMILAR DAMAGES OF ANY NATURE, WHETHER FORESEEABLE OR NOT, UNDER ANY WARRANTY OR OTHER RIGHT PROVIDED HEREUNDER OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OR NONPERFORMANCE OF THIS AGREEMENT AND/OR THE PRODUCT, OR FOR ANY CLAIM MADE BY A THIRD PARTY REGARDLESS OF WHETHER THE LIABLE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGES. 

In the event Customer has obtained the Product without fees or expense, the Customer acknowledges and agrees that THE COMPANY shall have no liability whatsoever (whether in contract, tort, negligence, strict liability in tort, or by statute or under any other theory of law) to Customer or to any third party concerning performance or non-performance by THE COMPANY, or in any manner related to this Agreement or the Product. Customer further acknowledges and agrees that the exclusion of liability provided for in this paragraph is a reasonable limitation, and granted in consideration, of the fact Customer has obtained the Product without fees or expense. The exclusion of liability in this Section represents the agreed and bargained for understanding of the parties and the absence of compensation to THE COMPANY for the Product reflects such understanding. In the event the foregoing exclusion of liability is unenforceable under any applicable law, the parties further agree that in no event shall THE COMPANY’s aggregate liability to Customer exceed $100, nor shall THE COMPANY be liable for special, consequential, incidental, indirect or punitive loss, damage or expenses whether arising in contract or tort (including but not limited to lost profits, loss of data, or the cost of recreating lost data), even if it has been advised of their possible existence. These limitations of liability will apply notwithstanding any failure of essential purpose of any limited remedy.

16. 	Dispute Resolution. The parties agree to work together in good faith to resolve any dispute regarding this Agreement internally and by escalating it to higher levels of management and optional mediation, prior to resorting to binding arbitration. Any dispute, controversy or claim arising out of or relating to this Agreement, or the breach, termination or invalidity thereof, that cannot be resolved by good faith negotiations shall be finally settled by binding arbitration conducted in the English language in Pennsylvania (USA), under the commercial arbitration rules of the American Arbitration Association (“AAA”). The prevailing party shall be entitled to an award of reasonable attorney fees incurred in connection with the arbitration in such amount as may be determined by the arbitrator. The award of the arbitrator shall be the sole and exclusive remedy of the parties and shall be enforceable in any court of competent jurisdiction. Notwithstanding anything contained in this Section to the contrary, each party shall have the right to institute judicial proceedings against the other party or anyone acting by, through or under such other party, in order to enforce the instituting party’s rights hereunder through specific performance, injunction or similar equitable relief. This Agreement shall be interpreted, construed, and governed by the laws of the State of Pennsylvania, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement.

17. 	Miscellaneous. Neither party shall be liable for any failure or delay in the performance of its obligations (except for payment obligations hereunder) due to causes beyond the reasonable control of the party affected, including but not limited to war, sabotage, insurrection, riot or other act of civil disobedience, strikes or other labor shortages, act of any government affecting the terms hereof, acts of terrorism, accident, fire, explosion, flood, hurricane, severe weather or other act of God, failure of telecommunication or internet service providers.

This Agreement and the Privacy Policy constitutes the entire understanding of the parties with respect to its subject matter, and supersedes all prior or contemporaneous written and oral communications, understandings or agreements with respect to its subject matter. No waiver of any provision of this Agreement, or of any rights or obligations of any party hereunder, will be effective unless in writing and signed by the party waiving compliance. The failure by any party to exercise any right provided herein shall not be deemed a waiver or forfeiture of any such right. Headings used in this Agreement are for convenience of reference only and shall not be deemed a part of this Agreement.

Customer shall have no right to assign this Agreement or any of Customer’s rights or obligations hereunder. The Company may assign this Agreement and any of its rights hereunder to third parties. Every provision of this Agreement is intended to be severable. If any section of this Agreement is found to be invalid or unenforceable, then such section will be deemed amended and interpreted, if possible, in a way that renders it enforceable. If such an interpretation is not possible, then the section will be deemed removed from this Agreement and the rest of this Agreement will remain in full force and effect.

18.	Amendment. The Company reserves the right, in its sole discretion, to modify or change this Agreement at any time by posting the changes to its website or through electronic notice to Customer. Customer’s continued use of the Product following the posting or notice of such changes constitutes acceptance of those changes. The Company will use reasonable commercial efforts to provide notice of material changes to Customer.

This Agreement was last updated on December 20, 2018. 
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Effective Date: December 20, 2018

ShuttleCloud Corp., a Delaware corporation (“us,” “our”, “we,”), is the owner of the emailmeter.com website (this “Site”) and the platform and the Email Meter™ applications and services offered by us, including all beta services (collectively, the “Services”).  Your access to and use of the Site and the Services are subject to the terms of this Privacy Policy. By using the Services, you agree to the practices and policies outlined in this Privacy Policy and you hereby consent to our tracking, collection, use, and sharing of your information as described in this Privacy Policy. 

1.	Information We Collect. 

(a)	Information You Give to Us. When you access the Site and/or the Services, we may ask you to voluntarily provide us certain information that personally identifies (or could be used to personally identify) you (“Personal Data”). Personal Data may include, without limitation, some of the following categories of information: (1) contact and profile data (such as your name, address, zip code, e­mail address, profile picture, and phone number); (2) your billing information; (3) questions, comments, and other information you provide on our private or public internet-based community sites and user forums, and (4) other information that you voluntarily choose to provide to us, including without limitation, unique identifiers such as passwords, and personal information that you send to us. You may still access and use some of the Services if you choose not to provide us with any Personal Data, but the features of the Services that require your Personal Data will not be accessible to you. We may also collect additional information, which may be Personal Data, as otherwise described to you at the point of collection or pursuant to your consent and share this information with our business partners in order to provide the Services to you and as otherwise set forth herein.

(b)	Information Gathered from Your Use of the Services. We automatically collect certain data when you use the Site and/or the Services, such as (1) IP address; (2) domain server; (3) type of device(s) used to access the Services; (4) web browser(s) used to access the Services; (5) referring webpage or other source through which you accessed the Services; (6) geolocation information; (7) beta use information; (8) session information generated and stored on your computer systems; and (9) other statistics and information associated with the interaction between your browser or device and the Services (collectively “Traffic Data”). When you use the Services, we also collect meta-data from your email accounts and your usage thereof, including, without limitation, the sender, recipient(s), date, and subject of the email (collectively, “Email Meta-Data”), provided, however, that we do not access the body of the email message or the content of any attachments in providing the Services. Depending on applicable law, some Traffic Data may be Personal Data and some Email Meta-Data may contain Personal Data. 

2.	How We Collect Information. We collect information, including Personal Data and Traffic Data, when you register on the Site, use and interact with the Services, fill out a form, use live chat, surf the Site, enter information on our Site, or provide us with feedback on our Services, as well as through Cookies, Web Beacons, website analytics services and other tracking technology (collectively, “Tracking Tools”) as described below. We collect Email Meta-Data when you use the Services. We also may collect information about you from third party sources.

3.	Tracking Tools.  

(a)	Cookies. “Cookies” are small computer files transferred to your computing device that contain information such as user ID, user preferences, lists of pages visited and activities conducted while using the Services. We use Cookies to help us improve the Services by tracking your navigation habits, storing your authentication status so you do not have to re­enter your credentials each time you use the Services, customizing your experience with the Services and for analytics and fraud prevention. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some portions of our Services. Please note that we may continue to collect information about your use of the Services even after you have opted out of allowing Cookies. For more information on cookies, visit http://www.allaboutcookies.org.

(b)	Web Beacons: “Web Beacons” (a.k.a. clear GIFs or pixel tags) are tiny graphic image files imbedded in a web page or email that may be used to collect anonymous information about your use of our Services, the websites of selected advertisers and the emails, special promotions or newsletters that we send you. The information collected by Web Beacons allows us to monitor how many people are using the Services or opening our emails, and for what purpose.

(c)	Website Analytics: We may use third-party website analytics services in connection with the Services, including, for example, to record mouse clicks, mouse movements, scrolling activity and text that you type into the Site. These website analytics services generally do not collect Personal Data unless you voluntarily provide it and generally do not track your browsing habits across websites which do not use their services. We use the information collected from these services to help make the Services easier to use and as otherwise set forth herein. 

4.	Information Provided by or on Behalf of Children. The Services are not intended for use by children under sixteen (16) years of age and children under age 16 are prohibited from using the Services. We do not knowingly collect any information from children under 16. By accessing, using and/or submitting information to or through the Services, you represent that you are at least 16 years of age. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, please contact us immediately.   If we learn that we have received or inadvertently gathered any information from a child under age 16, we will use reasonable efforts to delete that information from our records as soon as reasonably practicable.   

5.	Use of Data. We use your information, including Personal Data, to provide the Services and related support to you and to help improve them, including to contact you when necessary or requested and to prevent, detect and investigate security breaches and potentially illegal or prohibited activities, as well as for the other purposes specified in this Privacy Policy and as described in our Terms of Use or any other agreement between you and us regarding the Site or the Services. We may use information that is not Personal Data (including Personal Data that has been de­identified and/or aggregated, but excluding Email Meta-Data) for marketing, advertising, product utilization analysis, or any other uses in our sole discretion. 

6.	Disclosure of Data. We may disclose and/or transfer certain information that we collect from you (which may include Personal Data, Traffic Data, and/or Email Meta-Data) as follows: 

(a)	To Service Providers. We may engage third party companies and individuals to perform core services related to the operation of our Services (such as hosting, billing, fulfillment, data storage, and database management services). Notwithstanding the foregoing, we will only disclose and/or transfer Email Meta-Data to our third-party hosting providers whom we engage to store such data, and only to the extent necessary for us to provide the Services, or to other third-parties upon your request. We may also disclose your information (excluding Email Meta-Data) to third parties who perform website analytics on our behalf. These third parties may only use your data as directed by us and in a manner consistent with this Privacy Policy and are prohibited from using or disclosing your data for any other purpose. 
(b)	Business Transfers. We may sell, transfer or otherwise share some or all of our business or assets, which may include your Personal Data, to another company in connection with a merger, sale, acquisition or other change of ownership or control by or of us (whether in whole or in part), in which case we will use reasonable efforts to require the recipient to honor this Privacy Policy and notify you via email and will post a notice on the Site alerting you to the business transition prior to transferring your Personal Data and before your information becomes subject to materially different privacy and security policies and practices. 
(c)	Compliance with Law.  We may disclose such information  if we determine in good faith that such disclosure is needed to: (1) comply with applicable law, regulation, court order or other legal process; (2) protect our rights, property or safety or that of another party; (3) enforce other agreements with you; or (4)  protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity. 

7.	Public Information. Any information that you post in chat rooms or message boards on the Site or reveal in a review of the Services to us or on the Site or on any other website is public information and may be shared or used by us for any reason in our sole discretion.

8.	Storage and Security of Information. The security of your Personal Data is important to us. We use a variety of industry-standard technical, contractual, administrative and physical security measures and procedures to protect the Personal Data in our possession or control from unauthorized access, use, and disclosure, both during transmission and in storage, as further described here: https://www.emailmeter.com/safe. However, no security safeguards are 100% secure and we cannot guarantee its absolute security. If we become aware that your Personal Data has been disclosed in a manner not in accordance with this Privacy Policy, we will use reasonable efforts to notify you of the nature and extent of the disclosure (to the extent we know that information) as soon as reasonably possible and as permitted or required by applicable law. If you are a resident of the European Union, we will also notify the applicable Supervisory Authority (as defined in the GDPR), as required by applicable law. If you have questions about our security measures in place, please contact us as set forth below.

9.	Controlling Your Personal Data. If you are a registered user of the Services, you may modify certain portions of your Personal Data directly within your account settings where possible, or by contacting us to make the required changes. If you close your account or the agreement by which you purchase the Services expires or otherwise terminates, we will delete your account and all Email Meta-Data in your account without undue delay and will purge your profile data from our user database. Please note, however, that we reserve the right to retain information from closed accounts, including to comply with law, prevent fraud, resolve disputes, enforce any agreement between you and us, and take other actions permitted by law. You must promptly notify us if you become aware that any of your account data is lost, stolen or used without permission.  

10.	Your Sharing Options.  If you do not want to receive special offers, marketing communications, advertisements, newsletters or other promotional communications ("Marketing Communications") from us, you may opt-out by clicking the "Unsubscribe" link at the bottom of all marketing emails. Please note that once we receive your request, it may take up to ten (10) business days for such opt-out to become effective. Also note that if you opt-out of our Marketing Communications, we may still email or communicate with you from time to time if we need to provide you with information or request information from you with respect to a transaction initiated by you, or for other legitimate non-marketing reasons. The Services will provide automatic Email Meter™ analysis reporting emails which are fundamental to delivery of the Services. This may be discontinued solely through discontinuation of your use of the Services.

11.	Business Transitions.  As we continue to develop our business, we may sell or buy companies, subsidiaries, or business units.  In such transactions, customer information, including Personal Data, is generally considered an asset, but remains subject to the terms and conditions of any pre-existing Privacy Policy (unless, of course, a customer specifically requests otherwise in writing). In the event that we or substantially all of our assets are acquired, or a change in control of the majority ownership of us occurs, Personal Data may be one of the transferred assets.

12.	Links to Other Websites. The Services may contain links to third-party websites. A link to a third-party website does not mean that we endorse that website, the quality or accuracy of information presented on the website, or the persons or entities associated with the website. If you decide to visit a third-party website, you are subject to the privacy policy of the third-party website, as applicable, and we are not responsible for the policies and practices of the third-party website. This Privacy Policy does not apply to any other website or digital service that you may be able to access through the Services, which may have data collection, storage and use practices and policies that may materially differ from this Privacy Policy.

13.	Updates and Changes to Privacy Policy. The effective date of this Privacy Policy is set forth at the top of this webpage. We may update this Privacy Policy from time to time. We will notify you of any material change by posting the new Privacy Policy on this webpage. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page unless otherwise indicated. Your continued use of the Services after the effective date constitutes your acceptance of the amended Privacy Policy. The amended Privacy Policy supersedes all previous versions. If you do not agree to future changes to this Privacy Policy, you must stop using the Services after the effective date of such changes.  

14.	California Residents.  Subject to certain limitations under California Civil Code § 1798.83, California residents may ask us to provide them with (i) a list of certain categories of personal information that we may have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties.  To make this request, California residents may contact us as provided below (see Contact Us).

15.	Transfers of Personal Data. We are headquartered in the United States and have service providers in other countries, and your Personal Data may be transferred to the United States or other locations outside of your state, province, country, or other governmental jurisdiction where privacy laws may not be as protective as those in your jurisdiction. European Union users should read the important information provided here about transfer of personal information outside of the European Economic Area. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. 

16.	Contact Us. If you have any comments, concerns or questions about this Privacy Policy, please contact us at:  ShuttleCloud Corp., Attn: Legal Department, 420 Eagleview Blvd, Exton, PA 19341, USA or by email to: hello@emailmeter.com.

Additional Information for European Union Users

Legal basis for processing. We only use your personal data as permitted by law. We are required to inform you of the legal basis of our processing of your personal data, which are described in the “Use of Data” section above. If you have questions about the legal basis of how we process your Personal Data, contact us using the contact information provided above.

Use for new purposes. We may use your Personal Data for reasons not described in this Privacy Policy where permitted by law and the reason is compatible with the purpose for which we collected it. If we need to use your Personal Data for an unrelated purpose, we will notify you and explain the applicable legal basis.

Retention. We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. We keep basic information about our users for the duration of the agreement. In some circumstances we may anonymize your Personal Data (so that it can no longer be associated with you) in which case we may use this information indefinitely without further notice to you.

Your Rights. European data protection laws give you certain rights regarding your Personal Data. You may ask us to take the following actions in relation to your Personal Data that we hold:

*Opt-out. Stop sending you direct marketing communications. You may continue to receive service-related and other non-marketing emails.
*Access. Provide you with information about our processing of your Personal Data and give you access to your Personal Data.
*Correct. Update or correct inaccuracies in your Personal Data.
*Delete. Delete your Personal Data.
*Transfer. Transfer a machine-readable copy of your Personal Data to you or a third party of your choice.
*Restrict. Restrict the processing of your Personal Data.
*Object. Object to our reliance on our legitimate interests as the basis of our processing of your Personal Data that impacts your rights.

You can submit these requests by email to hello@emailmeter.com or our postal address provided above. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your Personal Data or response to your requests regarding your Personal Data, you may contact us as described above or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator here: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

Subprocessors
We engage certain third parties (“Subprocessors”) in order to assist us in connection with the Services, some of whom may have access to your Personal Data in conjunction with such processing. Please contact us for a list of our current Subprocessors. 

Cross-Border Data Transfer
Whenever we transfer your Personal Data out of the EEA to countries not deemed by the European Commission to provide an adequate level of personal information protection, the transfer, where required by EU data protection legislation, will be based on the Standard Contractual Clauses approved by the European Commission which impose data protection obligations on the parties to the transfer. 

Please contact us for a copy of our Data Processing Addendum or if you want further information on the specific mechanism used by us when transferring your personal information out of the EEA.

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