Email Statistics & Analytics
Assess key metrics and learn your email habits
Automated reports on your email usage
Sent to your Gmail inbox
A comprehensive report is generated with statistics on how you use your Gmail or G Suite email account. You will automatically be notified with a link to your report via email whenever a new report is ready.
Visualize your overall email traffic
Number of sent and received emails over time
Email Meter provides histograms on cumulative sent and received emails, broken down by hour and weekday.
Track your average response time
A major KPI for customer-facing teams
In addition to your average response time, both your quickest response time and your average first response are also provided.
Details on your most vital communications
Get insights on your most emailed contacts
Drill down to your statistics with specific individuals, see your response time for these contacts and the optimal time to expect a reply.
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Terms and Conditions
==================
Last updated: April 18, 2018
Please read these Terms and Conditions ("Terms", "Terms and Conditions")
carefully before using the emailmeter.com website (the "Service") operated by
ShuttleCloud Corp. ("us", "we", or "our").
Your access to and use of the Service is conditioned upon your acceptance of
and compliance with these Terms. These Terms apply to all visitors, users and
others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you
disagree with any part of the terms then you do not have permission to access
the Service.
Subscriptions
--------------------
Some parts of the Service are billed on a subscription basis
("Subscription(s)"). You will be billed in advance on a recurring and periodic
basis ("Billing Cycle"). Billing cycles are set either on a monthly or annual
basis, depending on the type of subscription plan you select when purchasing a
Subscription.
At the end of each Billing Cycle, your Subscription will automatically renew
under the exact same conditions unless you cancel it or ShuttleCloud Corp.
cancels it. You may cancel your Subscription renewal either through your
online account management page or by contacting ShuttleCloud Corp. customer
support team.
A valid payment method, including credit card or PayPal, is required to
process the payment for your Subscription. You shall provide ShuttleCloud
Corp. with accurate and complete billing information including full name,
address, state, zip code, telephone number, and a valid payment method
information. By submitting such payment information, you automatically
authorize ShuttleCloud Corp. to charge all Subscription fees incurred through
your account to any such payment instruments.
Should automatic billing fail to occur for any reason, ShuttleCloud Corp. will
issue an electronic invoice indicating that you must proceed manually, within
a certain deadline date, with the full payment corresponding to the billing
period as indicated on the invoice.
Fee Changes
-------------------
ShuttleCloud Corp., in its sole discretion and at any time, may modify the
Subscription fees for the Subscriptions. Any Subscription fee change will
become effective at the end of the then-current Billing Cycle.
ShuttleCloud Corp. will provide you with a reasonable prior notice of any
change in Subscription fees to give you an opportunity to terminate your
Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into
effect constitutes your agreement to pay the modified Subscription fee amount.
Refunds
------------
Certain refund requests for Subscriptions may be considered by ShuttleCloud
Corp. on a case-by-case basis and granted in sole discretion of ShuttleCloud
Corp..
Accounts
--------------
When you create an account with us, you guarantee that you are above the age
of 18, and that the information you provide us is accurate, complete, and
current at all times. Inaccurate, incomplete, or obsolete information may
result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and
password, including but not limited to the restriction of access to your
computer and/or account. You agree to accept responsibility for any and all
activities or actions that occur under your account and/or password, whether
your password is with our Service or a third-party service. You must notify us
immediately upon becoming aware of any breach of security or unauthorized use
of your account.
Intellectual Property
------------------------------
The Service and its original content, features and functionality are and will
remain the exclusive property of ShuttleCloud Corp. and its licensors. The
Service is protected by copyright, trademark, and other laws of both the
United States and foreign countries. Our trademarks and trade dress may not be
used in connection with any product or service without the prior written
consent of ShuttleCloud Corp..
Links To Other Web Sites
------------------------------------
Our Service may contain links to third party web sites or services that are
not owned or controlled by ShuttleCloud Corp.
ShuttleCloud Corp. has no control over, and assumes no responsibility for the
content, privacy policies, or practices of any third party web sites or
services. We do not warrant the offerings of any of these entities/individuals
or their websites.
You acknowledge and agree that ShuttleCloud Corp. shall not be responsible or
liable, directly or indirectly, for any damage or loss caused or alleged to be
caused by or in connection with use of or reliance on any such content, goods
or services available on or through any such third party web sites or
services.
We strongly advise you to read the terms and conditions and privacy policies
of any third party web sites or services that you visit.
Termination
------------------
We may terminate or suspend your account and bar access to the Service
immediately, without prior notice or liability, under our sole discretion, for
any reason whatsoever and without limitation, including but not limited to a
breach of the Terms.
If you wish to terminate your account, you may simply discontinue using the
Service.
All provisions of the Terms which by their nature should survive termination
shall survive termination, including, without limitation, ownership
provisions, warranty disclaimers, indemnity and limitations of liability.
Indemnification
-----------------------
You agree to defend, indemnify and hold harmless ShuttleCloud Corp. and its
licensee and licensors, and their employees, contractors, agents, officers and
directors, from and against any and all claims, damages, obligations, losses,
liabilities, costs or debt, and expenses (including but not limited to
attorney's fees), resulting from or arising out of a) your use and access of
the Service, by you or any person using your account and password, or b) a
breach of these Terms.
Limitation Of Liability
-------------------------------
In no event shall ShuttleCloud Corp., nor its directors, employees, partners,
agents, suppliers, or affiliates, be liable for any indirect, incidental,
special, consequential or punitive damages, including without limitation, loss
of profits, data, use, goodwill, or other intangible losses, resulting from
(i) your access to or use of or inability to access or use the Service; (ii)
any conduct or content of any third party on the Service; (iii) any content
obtained from the Service; and (iv) unauthorized access, use or alteration of
your transmissions or content, whether based on warranty, contract, tort
(including negligence) or any other legal theory, whether or not we have been
informed of the possibility of such damage, and even if a remedy set forth
herein is found to have failed of its essential purpose.
Disclaimer
----------------
Your use of the Service is at your sole risk. The Service is provided on an
"AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties
of any kind, whether express or implied, including, but not limited to,
implied warranties of merchantability, fitness for a particular purpose, non-
infringement or course of performance.
ShuttleCloud Corp. its subsidiaries, affiliates, and its licensors do not
warrant that a) the Service will function uninterrupted, secure or available
at any particular time or location; b) any errors or defects will be
corrected; c) the Service is free of viruses or other harmful components; or
d) the results of using the Service will meet your requirements.
Exclusions
----------------
Some jurisdictions do not allow the exclusion of certain warranties or the
exclusion or limitation of liability for consequential or incidental damages,
so the limitations above may not apply to you.
Governing Law
----------------------
These Terms shall be governed and construed in accordance with the laws of
Pennsylvania, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be
considered a waiver of those rights. If any provision of these Terms is held
to be invalid or unenforceable by a court, the remaining provisions of these
Terms will remain in effect. These Terms constitute the entire agreement
between us regarding our Service, and supersede and replace any prior
agreements we might have had between us regarding the Service.
Changes
-------------
We reserve the right, at our sole discretion, to modify or replace these Terms
at any time. If a revision is material we will provide at least 15 days notice
prior to any new terms taking effect. What constitutes a material change will
be determined at our sole discretion.
By continuing to access or use our Service after any revisions become
effective, you agree to be bound by the revised terms. If you do not agree to
the new terms, you are no longer authorized to use the Service.
Contact Us
----------------
If you have any questions about these Terms, please contact us.Privacy Policy
===========
Effective date: April 18, 2018
ShuttleCloud Corp. ("us", "we", or "our") operates the emailmeter.com website
(the "Service").
This page informs you of our policies regarding the collection, use, and
disclosure of personal data when you use our Service and the choices you have
associated with that data.
We use your data to provide and improve the Service. By using the Service, you
agree to the collection and use of information in accordance with this policy.
Unless otherwise defined in this Privacy Policy, terms used in this Privacy
Policy have the same meanings as in our Terms and Conditions, accessible from
emailmeter.com
Definitions
-----------------
Personal Data
~~~~~~~~~~~
Personal Data means data about a living individual who can be identified from
those data (or from those and other information either in our possession or
likely to come into our possession).
Usage Data
~~~~~~~~~~
Usage Data is data collected automatically either generated by the use of the
Service or from the Service infrastructure itself (for example, the duration
of a page visit).
Cookies
~~~~~~~
Cookies are small pieces of data stored on a User’s device.
Data Controller
~~~~~~~~~~~~~
Data Controller means a person who (either alone or jointly or in common with
other persons) determines the purposes for which and the manner in which any
personal data are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your data.
Data Processor (or Service Providers)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Data Processor (or Service Provider) means any person (other than an employee
of the Data Controller) who processes the data on behalf of the Data
Controller.
We may use the services of various Service Providers in order to process your
data more effectively.
Data Subject
~~~~~~~~~~~
Data Subject is any living individual who is the subject of Personal Data.
User
~~~~
The User is the individual using our Service. The User corresponds to the Data
Subject, who is the subject of Personal Data.
Information Collection And Use
----------------------------------------------
We collect several different types of information for various purposes to
provide and improve our Service to you.
Types of Data Collected
~~~~~~~~~~~~~~~~~~~~
Personal Data
*************
While using our Service, we may ask you to provide us with certain personally
identifiable information that can be used to contact or identify you
("Personal Data"). Personally identifiable information may include, but is not
limited to:
* Email address
* First name and last name
* Phone number
* Address, State, Province, ZIP/Postal code, City
* Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or
promotional materials and other information that may be of interest to you.
You may opt out of receiving any, or all, of these communications from us by
following the unsubscribe link or instructions provided in any email we send
or by contacting us.
Usage Data
**********
We may also collect information about how the Service is accessed and used ("Usage
Data"). This Usage Data may include information such as your computer's
Internet Protocol address (e.g. IP address), browser type, browser version,
the pages of our Service that you visit, the time and date of your visit, the
time spent on those pages, unique device identifiers and other diagnostic
data.
Tracking & Cookies Data
*********************
We use cookies and similar tracking technologies to track the activity on our
Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous
unique identifier. Cookies are sent to your browser from a website and stored
on your device. Tracking technologies also used are beacons, tags, and scripts
to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a
cookie is being sent. However, if you do not accept cookies, you may not be
able to use some portions of our Service.
Examples of Cookies we use:
* Session Cookies. We use Session Cookies to operate our Service.
* Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
* Security Cookies. We use Security Cookies for security purposes.
Use of Data
-----------------
ShuttleCloud Corp. uses the collected data for various purposes:
* To provide and maintain our Service
* To notify you about changes to our Service
* To allow you to participate in interactive features of our Service when
you choose to do so
* To provide customer support
* To gather analysis or valuable information so that we can improve our Service
* To monitor the usage of our Service
* To detect, prevent and address technical issues
* To provide you with news, special offers and general information about
other goods, services and events which we offer that are similar to those
that you have already purchased or enquired about unless you have opted
not to receive such information
Retention of Data
--------------------------
ShuttleCloud Corp. will retain your Personal Data only for as long as is
necessary for the purposes set out in this Privacy Policy. We will retain and
use your Personal Data to the extent necessary to comply with our legal
obligations (for example, if we are required to retain your data to comply
with applicable laws), resolve disputes, and enforce our legal agreements and
policies.
ShuttleCloud Corp. will also retain Usage Data for internal analysis purposes.
Usage Data is generally retained for a shorter period of time, except when
this data is used to strengthen the security or to improve the functionality
of our Service, or we are legally obligated to retain this data for longer
time periods.
Transfer Of Data
------------------------
Your information, including Personal Data, may be transferred to — and
maintained on — computers located outside of your state, province, country or
other governmental jurisdiction where the data protection laws may differ than
those from your jurisdiction.
If you are located outside United States and choose to provide information to
us, please note that we transfer the data, including Personal Data, to United
States and process it there.
Your consent to this Privacy Policy followed by your submission of such
information represents your agreement to that transfer.
ShuttleCloud Corp. will take all steps reasonably necessary to ensure that
your data is treated securely and in accordance with this Privacy Policy and
no transfer of your Personal Data will take place to an organization or a
country unless there are adequate controls in place including the security of
your data and other personal information.
Disclosure Of Data
---------------------------
Disclosure for Law Enforcement
~~~~~~~~~~~~~~~~~~~~~~~~~~
Under certain circumstances, ShuttleCloud Corp. may be required to disclose
your Personal Data if required to do so by law or in response to valid
requests by public authorities (e.g. a court or a government agency).
Legal Requirements
~~~~~~~~~~~~~~~~~
ShuttleCloud Corp. may disclose your Personal Data in the good faith belief
that such action is necessary to:
* To comply with a legal obligation
* To protect and defend the rights or property of ShuttleCloud Corp.
* To prevent or investigate possible wrongdoing in connection with the Service
* To protect the personal safety of users of the Service or the public
* To protect against legal liability
Security Of Data
------------------------
The security of your data is important to us, but remember that no method of
transmission over the Internet, or method of electronic storage is 100%
secure. While we strive to use commercially acceptable means to protect your
Personal Data, we cannot guarantee its absolute security.
"Do Not Track" Signals
---------------------------------
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can
set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings
page of your web browser.
Your Rights
-----------------
ShuttleCloud Corp. aims to take reasonable steps to allow you to correct,
amend, delete, or limit the use of your Personal Data.
Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data,
please contact us to make the required changes.
If you wish to be informed what Personal Data we hold about you and if you
want it to be removed from our systems, please contact us.
In certain circumstances, you have the right:
* To access and receive a copy of the Personal Data we hold about you
* To rectify any Personal Data held about you that is inaccurate
* To request the deletion of Personal Data held about you
You have the right to data portability for the information you provide to
ShuttleCloud Corp.. You can request to obtain a copy of your Personal Data in
a commonly used electronic format so that you can manage and move it.
Please note that we may ask you to verify your identity before responding to
such requests.
Service Providers
-------------------------
We may employ third party companies and individuals to facilitate our Service
("Service Providers"), to provide the Service on our behalf, to perform
Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these
tasks on our behalf and are obligated not to disclose or use it for any other
purpose.
Analytics
~~~~~~~~
We may use third-party Service Providers to monitor and analyze the use of our
Service.
* Google Analytics
Google Analytics is a web analytics service offered by Google that tracks
and reports website traffic. Google uses the data collected to track and
monitor the use of our Service. This data is shared with other Google
services. Google may use the collected data to contextualize and
personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to
Google Analytics by installing the Google Analytics opt-out browser add-
on. The add-on prevents the Google Analytics JavaScript (ga.js,
analytics.js, and dc.js) from sharing information with Google Analytics
about visits activity.
For more information on the privacy practices of Google, please visit the
Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
* Mixpanel
Mixpanel is provided by Mixpanel Inc
You can prevent Mixpanel from using your information for analytics
purposes by opting-out. To opt-out of Mixpanel service, please visit this
page https://mixpanel.com/optout/
For more information on what type of information Mixpanel collects, please
visit the Terms of Use page of Mixpanel: https://mixpanel.com/terms/
Behavioral Remarketing
~~~~~~~~~~~~~~~~~~~
ShuttleCloud Corp. uses remarketing services to advertise on third party
websites to you after you visited our Service. We and our third-party vendors
use cookies to inform, optimize and serve ads based on your past visits to our
Service.
* Google AdWords
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize
the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser
Add-on - https://tools.google.com/dlpage/gaoptout - for your web
browser. Google Analytics Opt-out Browser Add-on provides visitors with
the ability to prevent their data from being collected and used by Google
Analytics.
For more information on the privacy practices of Google, please visit the
Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Payments
~~~~~~~~~
We may provide paid products and/or services within the Service. In that case,
we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is
provided directly to our third-party payment processors whose use of your
personal information is governed by their Privacy Policy. These payment
processors adhere to the standards set by PCI-DSS as managed by the PCI
Security Standards Council, which is a joint effort of brands like Visa,
Mastercard, American Express and Discover. PCI-DSS requirements help ensure
the secure handling of payment information.
The payment processors we work with are:
* Stripe
Their Privacy Policy can be viewed at https://stripe.com/us/privacy
* PayPal or Braintree
Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full
Links To Other Sites
-----------------------------
Our Service may contain links to other sites that are not operated by us. If
you click on a third party link, you will be directed to that third party's
site. We strongly advise you to review the Privacy Policy of every site you
visit.
We have no control over and assume no responsibility for the content, privacy
policies or practices of any third party sites or services.
Children's Privacy
--------------------------
Our Service does not address anyone under the age of 13 ("Children").
We do not knowingly collect personally identifiable information from anyone
under the age of 13. If you are a parent or guardian and you are aware that
your Children has provided us with Personal Data, please contact us. If we
become aware that we have collected Personal Data from children without
verification of parental consent, we take steps to remove that information
from our servers.
Changes To This Privacy Policy
--------------------------------------------
We may update our Privacy Policy from time to time. We will notify you of any
changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior
to the change becoming effective and update the "effective date" at the top of
this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this
page.
Business Transfers
---------------------------
As we continue to develop our Service, we may sell or buy companies, subsidiaries, or business units. In such transactions, customer information, including Personal Data and Usage Data, is generally considered an asset, but remains subject to the terms and conditions of any pre-existing Privacy Policy (unless, of course, a customer specifically requests otherwise in writing). Notwithstanding, in the event that we or substantially all of our assets are acquired, or a change in control of the majority ownership of us occurs, Personal Data and Usage Data may be some of the transferred assets. You will be notified via email and/or a prominent notice on our Service of any change in ownership or uses of your Personal Data, as well as any choices you may have regarding your Personal Data.
Contact Us
----------------
If you have any questions about this Privacy Policy, please contact us by mail: ShuttleCloud Corp, 420 Eagleview Blvd, Exton, PA 19341, USA.