Professionals in customer support roles must have top-notch communication skills to deal with customers everyday. But even if you have many years of experience and are capable of holding respectful, calm and friendly conversations with customers, some of those conversations can get difficult.

The goal is for you to reply to those tricky support requests and cut response times while providing a consistent service. These email templates can be tailored and customized as needed!

Important things to remember:

Read and understand requests

Be empathetic

Ask for more information if needed

Collect the internal information you need