PLAYBOOK

A guide to email statistics for support teams

Understand and improve your customer communications to power your business forward.

10,000+ DATA-DRIVEN TEAMS RELY ON EMAIL METER

When you do Customer Support over email, things can get messy. You can’t tell who’s working on what, and it’s impossible to get analytics and insights into your team’s workload and response times.

That’s why Customer Support leaders love using Email Meter. It brings visibility into all email communications — so your team can be more productive while keeping customers happy.

In this guide you'll learn:

What email metrics you should be tracking
How to monitor and improve response times and SLAs
How to balance workload between support agents
How other companies are improving their KPIs with Email Meter

Read how other companies are using Email Meter

Payday HCM cuts response times in half

“Email Meter shows us if we’re doing a good job, and who’s really doing the work. Without it, you’re just guessing!”

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Entirety meets email SLAs every month

“Email Meter shows us if we’re doing a good job, and who’s really doing the work. Without it, you’re just guessing!”

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Outreach skyrockets productivity

“Now we can keep track of our Sales and Customer Service KPIs. With Email Meter it's easy to set realistic goals for my team.”

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