Understand how your team uses email and take the guesswork out of your decisions. Choose the exact metrics you need in a customized dashboard and take action where it’s needed most.
See how many emails your team deals with to understand their workload. Know how long they take to reply and where they can improve. Our insights help you make data-driven decisions.
Your team can keep using email as always. No new software, no learning curve, no headaches. No need to change the way you already work.
Your dashboard, your metrics. Target the exact KPIs you need, so you can make sure you're taking care of your business where it matters.
You're in full control of your data
Data security is critical to everything we do at Email Meter. Enjoy peace of mind with the security and compliance you expect from an enterprise-grade platform, while keeping full control of your permissions from your G Suite Admin Console.
Gain clarity with email analytics
Understand your team’s performance with customizable metrics such as response time, email volume or custom labels. Spot trends and find ways to improve your own critical KPIs.
Monitor shared mailboxes
It can be hard to see how work’s done in a delegated mailbox. Measure individual productivity by monitoring agent workload, first response time, thread length, SLAs and other vital trends in a customized dashboard.
Sync your entire G Suite domain or a specific selection of users while respecting regulations and employee privacy. Administrators can manage access and permissions on a granular level.
Connect to your existing tools
Let your BI team analyze the raw data using their preferred stack including Tableau, PowerBI and many others. Email Meter is a flexible platform that feeds easily into the tools and services you already use.
"Dwyer engaged Email Meter to provide a custom email routing solution and new analytics for our Customer Service team. They understood our urgency, flew from Spain to Michigan City, Indiana, and were able to build and implement a solution within a week. Additionally, they were able to quickly develop departmental interactive dashboards that give us insights across Dwyer that we could have never imagined. Three words to describe Email Meter would be efficient, personable, and invaluable."
“Email Meter has been an awesome tool for us to track the performance of our team. We're able to use the data to ensure our account managers are responding to emails in a timely manner, as well as keep up with who is receiving the most emails. It's helped us motivate our team to reply quickly and be efficient in their day to day tasks, and helps us as managers know how to balance our team workloads well too.”