Everything on shared mailboxes and collaborative inboxes in Outlook and Google Workspace.
Shared mailbox or distribution list, which does your team actually need? This guide covers the key differences, when to use each, and what visibility Email Meter gives you on both.
Complete guide to Google Workspace Collaborative Inbox: step-by-step setup, 7 common problems with fixes, key limitations Google doesn't mention, and how to track response times and SLA compliance.
Google Workspace has no native shared mailbox but you can build one in minutes using Gmail delegation or Google Groups Collaborative Inbox. Complete setup guide, comparison, and best practices.
![11 Shared Mailbox Best Practices [Outlook + Gmail] (2026)](/blog/content/images/size/w800/2026/06/67ab13f9d1f903d4df5b289a_shared-20mailbox-20best-20practices-20-1-.webp)
11 shared mailbox and shared inbox best practices for Outlook and Gmail teams, naming conventions, ownership, rules, security, monitoring, and common mistakes to avoid.
Everything you need to know about shared mailboxes in Outlook: how to add one in New Outlook, Classic, OWA, Mac, and mobile, plus permissions, troubleshooting, and performance tracking.
Learn how to convert a distribution group to a shared mailbox in Microsoft 365 and Google Workspace. Follow our expert step-by-step guide with Exchange Admin Center and PowerShell methods, plus best practices to avoid data loss.
Front, Hiver, Help Scout, Missive, or a native shared mailbox? Here's how the best shared inbox tools compare, by platform, team size, budget, and use case.
No, a shared mailbox doesn't need its own license in Microsoft 365 or Google Workspace. But there are exceptions. Here's exactly when a license is required and when it isn't.
A shared inbox or shared mailbox lets multiple people manage one email address without sharing passwords. Here's what they are, how they work, and how to set one up in Outlook and Gmail.
A delegated mailbox lets your team share one email address without sharing passwords, free in Gmail and Outlook. Setup guide + how to track performance.
Get response times, workload and email volumes across Gmail & Outlook, so you can spot bottlenecks early, balance work fairly, and reply faster.
